Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@hedisfurniture.com.
Filter by Topic
All
- All
- PRODUCTS AND PLACING AN ORDER
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
PRODUCTS AND PLACING AN ORDER
How do I place an order off-line?
Our Design Consultants are ready to assist you between 9 am and 5:30 pm EST Monday through Friday and between 9 AM and 5 PM EST on Saturday and Sunday at 857-317-0775.
You can also visit one of our stores.
Are the prices the same in stores and online?
Yes, all pricing is consistent in stores, in the catalog, and online. Should you notice an inconsistency, please contact Hedi's. Note: Pricing on floor samples and at Hedi's locations may vary.
Are all of your products available online?
Most of our products and custom options are available online, however not all pieces are shown. Connect with a Design Consultant seven days a week, at 857-317-0775 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture.
Do I need to create an account to order online?
For your convenience, Hedi's provides guest checkout - no account is needed to order online.
How can I ensure the furniture I am ordering fits in my home?
It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Please see our Measuring for Furniture Delivery guidelines. These are merely guidelines for measuring and do not guarantee your furniture will fit.
Do you offer in-home design consultations?
Our Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Visit your local store today to schedule your complimentary design consultation!
Does Hedi's warranty its merchandise?
we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and for our environment.
Hedi's warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting.
Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty.
Hedi's warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting.
Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty.
